15 DAY RETURN POLICY (Satisfaction Guarantee)

Note: Customer is responsible for returning merchandise at his or her own expense.
All shipping charges are non-refundable.

If during the first 15 days you choose to return merchandise purchased from Advanced Electric Scooters or X-Treme Scooters for a replacement or refund less shipping, please review the terms and conditions below.

If you fully agree with these terms and conditions and wish to proceed with your return go to www.x-tremescooters.com/support/, open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMAs for replacements only will be authorized.

Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense. All returned merchandise must be returned to X-Treme Scooters in Newton Iowa, NEVER to Advanced Electric Scooters.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including manuals, accessories, parts, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; manuals, accessories, promotional items, parts, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
5. Freight collect and COD packages will not be accepted.

At the discretion of Advanced Electric Scooters or X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.

*All shipping charges are non-refundable. Please note that cost of shipping the product to you is built into the price of ALL of the products that we sell. For example, even though you may have received free shipping, obviously we paid a shipping charge to ship the product to you. On other products, a modest shipping charge is applied to your purchase, but this is not the entire cost of shipping that product to you. The additional actual cost of shipping is built into the base price of the product. Before you return your purchase for a refund, you should ask the manufacturer to quote you the amount of the non-refundable shipping charge for your purchase. Be sure to put this question in the comment section when you submit your support ticket requesting an R.M.A. The actual cost of shipping the product to you, which includes the amount built into the base price of your purchase, is not refundable.

*Customer is responsible for returning merchandise at their own expense. Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made. Please be aware that after placing your order with a credit card, Advanced Electric Scooters and/or Green Max Distributors will already have paid money and spent time to process your order.  Accordingly, all refunds under this 15 day return policy are subject to a 6% credit card processing fee by Advanced Electric Scooters and/or Green Max Distributors.

Shipping and handling charges are not refundable if customer refuses delivery (other than for damage), and if customer cancels order after order is placed.

Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased Advanced Scooters and
X-Treme Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.

Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately, therefore we have a NO cancellation policy after an order has been placed.

Electronic Parts:
Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact X-Treme Scooters parts department for more information. The parts department can be reached by email or by phone 1-253-777-0690.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened, an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

Support for X-Treme Scooters Products:
To receive warranty service or technical support, or to report shipping damage for any X-Treme Scooters product, create a support ticket from the link below. Their warranty/technical support department will contact you as soon as they get to your ticket and will ship free replacement parts if needed. Note: The warranty/technical support department does not take incoming phone calls; they can call out and will contact you by phone if you make that request on your support ticket.

Support tickets are normally answered by the end of the following business day. If you do not hear from technical support by the end of the following business day, you are welcome to contact us by phone or email. Be sure to give us your ticket number. We will then expedite the handling of your issue(s) by contacting the manufacturer directly on your behalf.

To save yourself time, be sure to consult the trouble shooting section in your owners manual before submitting a support ticket.

IMPORTANT: NEVER EVER post additional messages to your support ticket UNTIL you've first heard from a technical support agent. The reason is that continuing to post to your support ticket can INFINITELY delay any response since each time you make another post, your ticket goes back to the end of the line!

Creating a support ticket is easy and takes less than 2 minutes:

1. Fill out only the required fields (i.e., those with an asterisk). 'Ship to Address' means simply your street address, e.g. 1615 Skyline Drive. 'Model number' means simply the model of your scooter, e.g., XB-502, X-360, etc.
2. Type a brief description of your issue in the message body and ask for a return phone call if you would prefer that to an email.
3. Click on the 'Create Ticket' button.
4. The next screen will give you your ticket number, which is also a link to your support ticket. You will also receive a confirmation email with a link to your ticket. If you do not receive a confirmation email, look in your spam folder.

If you have shipping damage, you will need to attach pictures to your support ticket. After your support ticket has been created, return to it and attach a few digital pictures of the damaged component, part or scooter using the links at the bottom of your ticket page. (Hint: Avoid the links at the top of your ticket page). This verifies your damage and insures that the correct parts are sent to you.

To create your support ticket, click the link below:
Click Here.

Disclaimer:
Advanced Electric Scooters & X-Treme Electric Scooters is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. Advanced Electric Scooters & X-Treme Scooter encourages, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scooting. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.

Please make sure when you place your order, you educate yourself on the scooter and what you are ordering is your final decision. If you have questions regarding the product, please contact us. We don't always receive accurate specifications for the products we sell, returns will not be accepted because of incorrect advertisements. We try very hard to keep product specifications as accurate as possible. The specifications are updated once we test the product or hear back from our customers.

When submitting an order to Advanced Electric Scooters, you acknowledge that you have read and understand our disclaimer, legal notices, store policies, and agree to these as the terms of sale.