Support for X-Treme Scooters Products:
To create your support ticket, click the link below:
Click
Here.
To receive warranty service or technical support, or to report shipping damage for any X-Treme Scooters product, create a support ticket from the link below. Their warranty/technical support department will contact you as soon as they get to your ticket and will ship free replacement parts if needed. Note: The warranty/technical support department does not take incoming phone calls; they can call out and will contact you by phone if you make that request on your support ticket.
Support tickets are normally answered
by the end of the following business day. If
you do not hear from technical support by the end
of the following business day, you are welcome to
contact us by phone or email. Be sure to give us your
ticket number. We will then expedite the handling
of your issue(s) by contacting the manufacturer directly
on your behalf.
To save yourself time, be sure to consult the trouble shooting section in your owners manual before submitting a support ticket.
IMPORTANT: NEVER EVER post additional messages to your support ticket UNTIL you've first heard from a technical support agent. The reason is that continuing to post to your support ticket can INFINITELY delay any response since each time you make another post, your ticket goes back to the end of the line!
Creating a support ticket is easy and takes less than 2 minutes:
1. Fill out only the required fields (i.e., those with an asterisk). 'Ship to Address' means simply your street address, e.g. 1615 Skyline Drive. 'Model number' means simply the model of your scooter, e.g., XB-600, X-360, etc.
2. Type a brief description of your issue in the message body and ask for a return phone call if you would prefer that to an email.
3. Click on the 'Create Ticket' button.
4. The next screen will give you your ticket number,
which is also a link to your support ticket. You will
also receive a confirmation email with a link to your
ticket. If you do not receive a confirmation email,
look in your spam folder.
If you have shipping damage, you
will need to attach pictures to your support ticket.
After your support ticket has been created,
return to it and attach a few clear digital pictures
of the damaged component, part or scooter using the
links at the bottom of your ticket page. (Hint:
Avoid the links at the top of your ticket page). This
verifies your damage and insures that the correct
parts are sent to you.
To create your support ticket, click the link below:
Click
Here.
Other Information:
The X-Treme Scooters website
is loaded with technical support information, printable
user manuals for nearly every model, quick tips and
suggestions for quick fixes. You may also open a ticket
from any page in the site or you can purchase parts
should something break out of warranty. For easy access
to this information, you may click on a text link
below:
1. X-Treme
Scooters Help Pages, User Manuals & Quick Tips,
Click Here "Links to X-treme Scooters main
page where a technical support button can be found
for each model."
2. X-Treme
Scooters Help Pages, User Manuals & Quick Tips,
Click Here "Links directly to
X-Treme Scooters technical support page that then
links out to each model's support page.
From these links, you can print and find the following.
1. Print a user manual for there scooter.
2. Print or view the assembly manual with pictures
of step by step instructions.
3. Find fixes or problem solving advise on there model.
4. Open a support ticket directly with X-Treme Scooters.
5. Learn how to change out parts that are common to
break such as pull starters, light bulbs, flat tires,
how to mix oil and gas & how to remove and replace
a battery + allot more.
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