type of payment do you accept?
We accept Visa, Master Card, American Express,
Discover, and Paypal. If you do not have a credit
card, we will accept a cashier checks or money
order. Sorry, no personal checks.
if I don't have a credit card?
If you don't have a credit card, please email
us and we will reply back to you with the necessary
information for mailing a cashiers check or money
order. Please remember that shipment of your scooter
will not be made until the check clears.
my credit card information be secure?
Absolutely! You can be sure that you are visiting
a secure site. Any information given will be completely
private and will not be released or sold. When
you enter your credit card number into the order
form, it is transmitted across the Internet in
an encrypted (scrambled) form and not decoded
until we receive it.
my order is placed, how will I know when the scooter
Once your order has been shipped, we will send
you an email confirmation the day the scooter
ships. The e-mail will contain the tracking number
and shipping company. The scooter will ship on
the next business day from the time it is ordered.
my order is placed, how will I know the date of
You will receive an e-mail with the tracking number,
track the package on the shipping companies website
and you will see the date of arrival. Shipping
times are 1-5 business days. See our shipping
page for complete details. You can also log into
your account to view your tracking number through
the shopping cart from which you purchased.
I be charged sales tax on my scooter purchase?
Iowa and Washington State residents will have
the current rate sales tax added to the price
of their scooter purchase. Residents of all other
states will not be charged sales tax for their
online scooter purchase.
the XB electric scooters street legal?
Yes, generally XB electric scooters are legal.
By most standards they will fall under the classification
of bicycles. In certain areas they fall under
a sub category of motorcycles. But given their
speed and power, they in almost all cases do not
require a license to drive. If you follow basic
bicycle laws of your region, wear a helmet and
do not ride your electric scooter on the sidewalk,
and be visible to pedestrian and vehicular traffic
during all ride, then you should be okay. However,
regional or city legislation's may have regulations
that specifically apply to motor scooters. If
you believe that your area may have such regulations,
we suggest that you contact your local law enforcement
agency and your state's Department of Motor Vehicles
for the most up to date and accurate information.
Since scooter laws vary from state to state, you
are solely responsible for determining the legality
of your scooter in your state. We will not issue
any refunds based on claims of unsatisfactory
legal status. You may request additional information
from us for XB electric scooter bicycle laws.
parts for my X-Treme Scooter available to buy?
Yes, X-Treme Scooter manufactures has all parts
available for all of the scooters. You can also
find scooter parts from your local scooter store
as well as online from various scooter part websites.
fast will the scooters travel?
A range for the maximum speed of each scooter
is indicated on the ordering page under specifications.
If a light weight person is riding the scooter,
it should travel at the top of the speed indicated.
If a heavier person is riding the scooter, it
may travel at speeds towards the bottom of the
range indicated. The type of road surface also
affects the speed.
long does an electric scooter take to charge and
how far will it travel?
The average electric scooter will take about 3-5
hours to charge fully from empty and will travel
between 10-18 miles depending on the scooter,
rider weight, and terrain. Read the specifications
of each scooter on the detailed product page.
kind of warranty does my scooter come with?
There is a 30 day defective parts replacement,
and 6 month battery warranty with every scooter.
The electric bicycles include a 90 day manufactures
& 6 month battery warranty. The Mopeds include
a 6 month warranty, and one year battery warranty.
X-Treme Scooter manufactures include
Free Technical Support for the life of the scooter.
page for complete details.
many people can ride a scooter?
It is recommended that only one person ride at
a time for their own safety. The Electric Bicycles
and Mopeds can accommodate 2 people. Please read
the specifications on the detail page.
my electric scooter come with a battery charger?
Yes, every electric scooter we sell includes a
battery charger. The voltage range for the charger
is 110 - 240V.
much assembly is required for my new scooter?
Most of the scooters are shipped 95% assembled
and include assembly instructions. The scooters
can be assembled relatively easy with basic tools.
All of the scooters come with a FREE tool kit.
Free assistance is available through X-Treme Scooters
safe is it for my children to ride these scooters?
The standard age for children to ride the gas/electric
scooters is 8 years. However, the age may vary
according to the child's weight and maturity level.
Remember that children should always be closely
monitored and supervised by a responsible adult
at all times. The children should always wear
protective gear such as helmets, knee and elbow
pads while riding.
is a 4 Stroke Engine?
A 4-stroke engine has one power stroke for every
two revolutions, and is fueled by gas. The scooter
industry started building their scooters with
4-stroke engines because the 2-stroke engine didn't’t
comply with the high emission standards in the
is a 2 Stroke Engine?
A 2-stroke engine is characterized by the fact
that it has one power stroke for every revolution,
or cycle. 2-stroke engines have a high power-to-weight
ratio, which makes them good for lawnmowers and
scooters – maximum power with minimum weight.
Their downside is that they run on a mixture of
gas and oil, which produces heavy exhaust that
is not good for the environment.
is the difference between chain-driven and belt-driven
Chain-driven transmission is more rugged than
traditional belt-driven transmission, so it can
handle all terrain scooter riding.
I need to mix my own oil and gas to fuel the gas
You will need to mix unleaded gasoline and two
cycle oil in the specified ratio for all of our
2-stroke engine products. The scooter will include
an easy to use mixing bottle. The owners manual
will state the mixing ratio which is usually 32:1.
kind of maintenance do these gas powered scooters
Some basic maintenance is required. If riding
regularly, it's a good idea to check all the bolts
in the scooter every couple weeks (you can use
the wrench provided in the toolkit if adjusting
is needed). You can also use lock tite on all
of the nuts and bolts to prevent them from loosening.
It's also a good idea to put some chain oil on
the chain about once a month. Also, remember to
always put the correct amount of 2-stroke oil
in with the gas.
happens if I receive my scooter and it's damaged
All you need to do is contact X-Treme Scooter
manufactures from our support
page and they will take care of the issue
which is why the scooter comes with a warranty.
long has X-Treme Scooters been in business?
X-Treme Scooters has been in business since 1998
and still growing.