What type of payment do you accept?
We accept Visa, Master Card, American Express, Discover, and Paypal. If you do not have a credit card, we will accept a cashier checks or money order. Sorry, no personal checks.

What if I don't have a credit card?
If you don't have a credit card, please email us and we will reply back to you with the necessary information for mailing a cashiers check or money order. Please remember that shipment of your scooter will not be made until the check clears.

Will my credit card information be secure?
Absolutely! You can be sure that you are visiting a secure site. Any information given will be completely private and will not be released or sold. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it.

Once my order is placed, how will I know when the scooter is shipped?
Once your order has been shipped, we will send you an email confirmation the day the scooter ships. The e-mail will contain the tracking number and shipping company. The scooter will ship on the next business day from the time it is ordered.

Once my order is placed, how will I know the date of arrival?
You will receive an e-mail with the tracking number, track the package on the shipping companies website and you will see the date of arrival. Shipping times are 1-5 business days. See our shipping page for complete details. You can also log into your account to view your tracking number through the shopping cart from which you purchased.

Will I be charged sales tax on my scooter purchase?
Iowa and Washington State residents will have the current rate sales tax added to the price of their scooter purchase. Residents of all other states will not be charged sales tax for their online scooter purchase.

Are the XB electric scooters street legal?
Yes, generally XB electric scooters are legal. By most standards they will fall under the classification of bicycles. In certain areas they fall under a sub category of motorcycles. But given their speed and power, they in almost all cases do not require a license to drive. If you follow basic bicycle laws of your region, wear a helmet and do not ride your electric scooter on the sidewalk, and be visible to pedestrian and vehicular traffic during all ride, then you should be okay. However, regional or city legislation's may have regulations that specifically apply to motor scooters. If you believe that your area may have such regulations, we suggest that you contact your local law enforcement agency and your state's Department of Motor Vehicles for the most up to date and accurate information. Since scooter laws vary from state to state, you are solely responsible for determining the legality of your scooter in your state. We will not issue any refunds based on claims of unsatisfactory legal status. You may request additional information from us for XB electric scooter bicycle laws.

Are parts for my X-Treme Scooter available to buy?
Yes, X-Treme Scooter manufactures has all parts available for all of the scooters. You can also find scooter parts from your local scooter store as well as online from various scooter part websites.

How fast will the scooters travel?
A range for the maximum speed of each scooter is indicated on the ordering page under specifications. If a light weight person is riding the scooter, it should travel at the top of the speed indicated. If a heavier person is riding the scooter, it may travel at speeds towards the bottom of the range indicated. The type of road surface also affects the speed.

How long does an electric scooter take to charge and how far will it travel?
The average electric scooter will take about 3-5 hours to charge fully from empty and will travel between 10-18 miles depending on the scooter, rider weight, and terrain. Read the specifications of each scooter on the detailed product page.

What kind of warranty does my scooter come with?
There is a 30 day defective parts replacement, and 6 month battery warranty with every scooter. The electric bicycles include a 90 day manufactures & 6 month battery warranty. The Mopeds include a 6 month warranty, and one year battery warranty. X-Treme Scooter manufactures include Free Technical Support for the life of the scooter. See warranty page for complete details.

How many people can ride a scooter?
It is recommended that only one person ride at a time for their own safety. The Electric Bicycles and Mopeds can accommodate 2 people. Please read the specifications on the detail page.

Does my electric scooter come with a battery charger?
Yes, every electric scooter we sell includes a battery charger. The voltage range for the charger is 110 - 240V.

How much assembly is required for my new scooter?
Most of the scooters are shipped 95% assembled and include assembly instructions. The scooters can be assembled relatively easy with basic tools. All of the scooters come with a FREE tool kit. Free assistance is available through X-Treme Scooters technical support.

How safe is it for my children to ride these scooters?
The standard age for children to ride the gas/electric scooters is 8 years. However, the age may vary according to the child's weight and maturity level. Remember that children should always be closely monitored and supervised by a responsible adult at all times. The children should always wear protective gear such as helmets, knee and elbow pads while riding.

What is a 4 Stroke Engine?
A 4-stroke engine has one power stroke for every two revolutions, and is fueled by gas. The scooter industry started building their scooters with 4-stroke engines because the 2-stroke engine didn't’t comply with the high emission standards in the U.S.A.

What is a 2 Stroke Engine?
A 2-stroke engine is characterized by the fact that it has one power stroke for every revolution, or cycle. 2-stroke engines have a high power-to-weight ratio, which makes them good for lawnmowers and scooters – maximum power with minimum weight. Their downside is that they run on a mixture of gas and oil, which produces heavy exhaust that is not good for the environment.

What is the difference between chain-driven and belt-driven transmission?
Chain-driven transmission is more rugged than traditional belt-driven transmission, so it can handle all terrain scooter riding.

Do I need to mix my own oil and gas to fuel the gas scooters?
You will need to mix unleaded gasoline and two cycle oil in the specified ratio for all of our 2-stroke engine products. The scooter will include an easy to use mixing bottle. The owners manual will state the mixing ratio which is usually 32:1.

What kind of maintenance do these gas powered scooters require?
Some basic maintenance is required. If riding regularly, it's a good idea to check all the bolts in the scooter every couple weeks (you can use the wrench provided in the toolkit if adjusting is needed). You can also use lock tite on all of the nuts and bolts to prevent them from loosening. It's also a good idea to put some chain oil on the chain about once a month. Also, remember to always put the correct amount of 2-stroke oil in with the gas.

What happens if I receive my scooter and it's damaged or defective?
All you need to do is contact X-Treme Scooter manufactures from our support page and they will take care of the issue which is why the scooter comes with a warranty.

How long has X-Treme Scooters been in business?
X-Treme Scooters has been in business since 1998 and still growing.